Ordering
How To Pay
SkinCeuticals accepts Visa, MasterCard and AmericanExpress credit cards with US billing addresses. You will be prompted to enter payment information at the last step of checkout. Credit card information entered in the site is secure and safe. All orders placed on this website are encrypted, thereby protecting any credit card information that is submitted at the time of the order.
Sales Tax
All orders shipped from SkinCeuticals.ca will be subject to sales tax, applicable in accordance with the tax code of the state and city to which the order will be shipped. Tax is estimated at the time an order is placed and a final calculation of the actual sales tax will be reflected on your order confirmation e-mail and packing slip.
Order History
If you have a My SkinCeuticals account, you can view orders that you have placed at SkinCeuticals.ca by logging in and clicking on the My Order History link on the right hand menu. To view orders that you have placed online, click here. You may reorder from a previous purchase from My Order History.
Maximum Purchase Policy
The L'Oréal products offered for sale on the site SkinCeuticals are intended for your personal use, not directly related to your professional activity. In this regard, you should note that your order must not exceed a total of $1100CAD. In addition, you cannot add more than five (5) products of the same reference to the basket during the same sale. If the order exceeds the above amount and/or number, you will not be able to complete your order.
Why are there multiple charges on my credit card?
When you submit an order to your credit card company an authorization hold for the amount of the order is obtained. An authorization hold is not a charge and may appear to be an amount slightly higher than the order total. It is monies held by the credit card company which guarantees that funds will be available when the order is billed. Should you encounter a problem when placing an order, several authorizations may appear on your statement. These will be deleted by the credit card company automatically usually within 7-10 business days. Should you have additional questions or concerns, please email us here. Or, call us toll-free at 1-877-238-8754, Mon – Fri 8:30AM-5:30pm EST. A SkinCeuticals Representative will be happy to assist you.
