Customer service

We are currently experiencing shipping delays as we are in the process of conducting an annual inventory count at our distribution center. Therefore, our distribution center will be closed from October 18 to October 21. Consequently, orders placed on October 16 will ship between October 22 -23rd and orders placed between October 17 and October 21 will ship between October 23 -25th. We apologize for the inconvenience.

Member Benefits
  • Email notifications on special offers, new products and events
  • Professional skincare partner offers and announcement emails
  • Save product info in My Favorites section
  • Saved order content & history for easy reference and re-order
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Maximum Purchase Policy
Why are there multiple charges on my credit card?
Free delivery

Shipping Methods

Canada Post

(orders under $100)



Delivery Time

2 – 5 business days

1 – 4 business days

1 – 2 business days





Order Processing
Hazardous Materials & Shipping Restriction
Returns and Exchanges
Problems with an Order
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What is Diversion?
Why is Diversion Bad?
Are You in Danger?
Who is Diverting Products?
What Can You Do to Help Stop Diversion?
Anti-Diversion Procedures and Policies
Animal Testing
Can I cancel my order?
What is the policy regarding the promotions?
If you have not found what you are looking for our Customer Service Specialists are available to assist you Monday through Thursday from 8:30am to 5:30pm EST, or Friday from 8:30am to 5:00pm EST. Feel free to give us a call at 1-877-238-8754 or email us by filling out this form.