Customer service



Member Benefits
  • Email notifications on special offers, new products and events
  • Professional skincare partner offers and announcement emails
  • Save product info in My Favorites section
  • Saved order content & history for easy reference and re-order
How To Join
Forgot Your Password
Edit My Account
My Favorites
Order History
Unsubscribe From Emails
Secure Transactions
How To Pay
Sales Tax
Order History
Maximum Purchase Policy
Why are there multiple charges on my credit card?
Free delivery

Shipping Methods

Canada Post

(orders under $100)



Delivery Time

2 – 5 business days

1 – 4 business days

1 – 2 business days





Order Processing
Hazardous Materials & Shipping Restriction
Returns and Exchanges
Problems with an Order
Finding the Right Products for You
Searching by Keyword
Find a SkinCeuticals Skincare Professional
What is Diversion?
Why is Diversion Bad?
Are You in Danger?
Who is Diverting Products?
What Can You Do to Help Stop Diversion?
Anti-Diversion Procedures and Policies
Animal Testing
Can I cancel my order?
What is the policy regarding the promotions?
If you have not found what you are looking for our Customer Service Specialists are available to assist you Monday through Thursday from 8:30am to 5:30pm EST, or Friday from 8:30am to 5:00pm EST. Feel free to give us a call at 1-877-238-8754 or email us by filling out this form.

Email me when this item becomes available.